Effective management and maximizing the role of quality in services and industries

• Scientific Concepts of Effective Management in Service and Industry Quality:

• Concepts of quality between modernization and correction.
• The nature and characteristics of services.
• Concepts of service and industry quality.
• Quality and competitive factors between companies.
• Total Quality Management (principles and elements).
• Requirements of the international standard ISO 9001 / 2000.
• Identifying the service provided by the organization and its position in the service matrix.
• Defining the essential standards for the quality of services and industries provided.
• Clarifying the requirements from the perspective of service and industry quality.
• Defining the responsibilities and roles of marketing management staff.
• Establishing quality circles.
• Improving the quality of processes.
• The ISO international standard series as a foundation for the quality management system.
• How to transition to a team-based organizational structure.
• How to transition to a network-based organizational structure.
• Factors influencing the success and effectiveness of organizational development (an applied study).
• Applications and practical case studies.

Introduction to the importance of management in implementing the system and maximizing services and industries according to global standards to improve working conditions and apply processes.

• High-quality educational material in both form and content, designed with elegance.
• Top-tier trainers.
• Advanced training methods.
•  A team trained to ensure complete comfort for the trainees.
• Training rooms equipped with all necessary facilities.
• The ability to design training programs according to the strategies of the companies they are offered to.

At Creative Sources for Training (CS), we strive to apply the highest quality standards to achieve the desired goals through:

• Conducting pre- and post-program tests to determine the added value of the training.
• Relying on workshops and encouraging interaction between the trainer and participants, as well as among the participants themselves.
• Utilizing the latest globally-applied training methods and interactive tools.
• Sharing successful experiences from organizations that have implemented and achieved significant success.
• Preparing and developing training materials by specialists and practitioners in similar projects, presented in an elegant manner.
• Focusing on delivering the program in a distinguished training environment that aligns with the nature of the program, hosted at a premium hotel.
• Limiting the number of participants to a maximum of 20 per program.
• Providing detailed reports for each training program, covering aspects such as attendance, participation, assignments, test results, and more.