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Nature and Objectives of Dealing with the Public (Customers)
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Understanding and Objectives of Customer Interaction:
- The essence and goals of dealing with customers.
- Planning various service activities to achieve excellence.
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Exceptional Customer Service Performance:
- Outstanding performance in customer service and meticulous care.
- Understanding human behavior, identifying customer needs, and providing care.
- Studying human motives and their psychological needs.
- Skills for generating desire and motivation in customers.
- Measuring satisfaction through customer loyalty and affiliation.
- Meeting customer needs and ensuring their satisfaction.
- Analyzing customer patterns and predicting behavior to achieve excellence.
- Handling different customer types effectively.
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Effective Communication Excellence:
- Methods and techniques for achieving effective communication and how to manage it.
- Skills in speaking, listening, and active listening.
- Effective listening to customers and avoiding poor listening habits.
- Skills for speed and comprehension in work.
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Building Public Opinion and Providing Excellent Care:
- Skills for addressing customer objections.
- Handling complaints and responding to inquiries.
- Effective negotiation skills with the public for achieving excellence.
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Integrated Service Delivery for Customer Excellence:
- Practical lab for integrated service chains.
- Training film on various etiquette techniques and meticulous care for the public.
- Role-playing, case studies, and practical examples of administrative and behavioral customer interactions.
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Providing Participants with Modern Scientific Concepts on Human Behavior Related to Understanding Public Interaction and Their Behaviors:
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Understanding Human Behavior:
- Equip participants with modern scientific concepts related to human behavior and its application in understanding public interaction.
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Achieving Complete Customer Satisfaction:
- Techniques for meeting customer desires and needs.
- Providing exceptional care to achieve excellence.
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Integrated Service Delivery:
- Implementing sequential cycles in integrated service chains to reach outstanding performance.
- Engaging effectively with customers to ensure full integration and excellence in service delivery.
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High-Quality Educational Material and Services:
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High-Quality Educational Material:
- Well-designed content with luxurious presentation, both in form and substance.
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Top-Level Trainers:
- Trainers with exceptional expertise and experience.
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Advanced Training Tools:
- Utilization of cutting-edge training methods and interactive tools.
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Comfort and Support:
- A well-trained team dedicated to ensuring participants' complete comfort.
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Fully Equipped Training Rooms:
- Training rooms equipped with all necessary facilities.
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Customized Training Programs:
- Ability to design training programs according to the strategies of the client companies.
At Creative Sources for Training (CS), we strive to apply the highest quality standards to achieve the desired objectives through:
- Pre- and Post-Tests: Conducting assessments before and after the program to measure the added value.
- Interactive Workshops: Relying on workshops and fostering interaction between the trainer and participants, as well as among participants themselves.
- Advanced Training Tools: Using the latest training methods and interactive tools globally.
- Successful Case Studies: Sharing experiences from organizations that have achieved significant success.
- High-Quality Training Materials: Preparing and presenting training materials through specialists and practitioners in similar projects, with a luxurious presentation.
- Premium Training Environment: Implementing the program in a distinguished training environment, such as a top-tier hotel, suited to the nature of the program.
- Small Group Training: Conducting sessions with a maximum of 20 participants per program.
- Detailed Reports: Providing comprehensive reports on each training program, covering attendance, participation, assignments, test results, etc.